August 17, 2023
August 2023 edition of CloudWave Connections
We’ve created this newsletter for our customers to communicate what’s new, let you know about upcoming events, share customer stories, and introduce you to members of our team.
We hope you find this newsletter informative and something that you look forward to receiving. If you have suggestions for topics, or have questions about something that’s been featured here, please let us know.
A Note from Bryan Blood
Continuing our Cybersecurity Education
If you’ve read my past newsletter introductions, you may have noticed that cybersecurity is my favorite topic. Like being a sales professional, it’s fast moving and always changing.
Cybersecurity technology also keeps the engineer in me curious and learning more. As I’ve said in the past, cybersecurity requires continuing education for all of us, up through our executive leadership and board members so that we can be conversant about the issues and protect patients, ourselves, and our businesses.
However, we all play a role in protecting our environment. Educating your entire hospital staff is one of the most important things you can do. Teach them to be vigilant and act as human firewalls.
Two examples where education is important.
I received a text from a family member concerned that she had been hacked due to two random phishing emails from McAfee (Although most of us know what McAfee is, she did not). This was an attempt to get her to engage so they could get other information (specifically banking information) to steal from her. My response was, “Delete and ignore,” which is what she did.
I also received a text from email@example.com that read:
The USPS package has arrived at the warehouse and cannot be delivered due to incomplete address information. Please confirm your address in the link. https://xxxups.com. (Please reply to 1, then exit the SMS, open the SMS activation link again, or copy the link to Safari browser and open it) The USPS team wishes you a great day!
What are the three specific issues with this message?
- The from. I would not be talking with anyone with that email address/text handle.
- The link sent for me to click (so they could either plant a virus or steal my information) did not have USPS in the actual link.
- I have received legitimate text messages from USPS, so I know what they look like and what the text handle is.
Whether it be in a healthcare environment, our business, or our own personal environment, many people do not know what they do not know. We need continuing education at every level in our hospitals, businesses, and personal lives.
Our Cybersecurity Insider Program provides this continuing education at different levels, depending on the latest threat intelligence and on what we see in the field as we deliver our services to our Healthcare customers.
My favorite service is our Cybersecurity Capability Maturity Model (C2M2). This service provides a rapid understanding of your cybersecurity gaps and whether or not you are meeting HIPAA and NIST standards. The outcome is a dashboard that can be shared at your organization’s Executive and Board levels to track progress against 10 critical domains.
C2M2 allows us to meet our customers where they live and provide continual guidance to improve your cybersecurity posture as your budget allows. Conducting a C2M2 assessment also satisfies your annual requirement for a HIPAA risk assessment. Have you completed your required assessment yet in 2023?
To learn more details about this service, please click here.
Thank you in advance for your time, attention, and the opportunity for CloudWave to continue to serve you.
All the best,
Bryan Blood is Executive Vice President of Sales at CloudWave.
MEDITECH LIVE Welcome Reception
Tuesday, September 19, 6PM – 10PM
Join us for drinks and appetizers at the all new Harp restaurant in Patriots Place the night before MEDITECH LIVE in Foxborough.
Sponsored by Forward Advantage, Interlace Health, ACS MediHealth, and CloudWave.
Stay up to date with our latest news, press releases, and events on LinkedIn.
Strengthening Healthcare Security: Moving Beyond Traditional Risk Assessments
Laura Pursley, Marketing Director, CloudWave
In the ever-evolving digital healthcare landscape, safeguarding patient information and maintaining the integrity of electronic Protected Health Information (PHI) is paramount.
CloudWave in the Media
IT Business Net Features CloudWave in “How Unpatched Vulnerabilities Increase Cybersecurity Risks in Healthcare IT Systems” Article
CloudWave Chief Cloud Officer & Chief Quality Officer Mark Middleton shares why many organizations are now opting for fully managed patching to alleviate the burden on healthcare IT teams and establish a structured system maintenance approach.
CloudWave Named to Enterprise Security Tech’s Cyber Top 20
CloudWave has been named to the Enterprise Security Tech 2023 Cyber Top 20 list for the company’s contributions to the cybersecurity industry! The list recognizes the top cybersecurity companies providing the most value to the market based on technical product/service innovation, industry analyst recognition, customer testimony, diversity and inclusion initiatives, talent development initiatives, and giving back to the cyber community.
FDA Medical Device Cybersecurity Myths & Realities
Thursday, August 31 | 2:00 – 3:00 pm ET
There is still time to register. Join the Cybersecurity Insider Program and plan to attend the next live webinar: FDA Medical Device Cybersecurity Myths & Realities session on Thursday, August 31, at 2 pm ET.
This webinar will break down the common FDA Cybersecurity myths and realities and tell you the real story about what you can and cannot do regarding medical device security.
The following myths vs. realities will be discussed:
- Patching medical devices, or you void the warranty
- 510K clearance for monitoring medical devices
- FDA responsibility for patient safety
- Risk of being sued if you don’t disclose
Register today and join the Cybersecurity Insider Program
Sensato Cybersecurity-as-a-Service (CaaS) Webinar
Did you miss it? Watch the recording at your convenience.
Learn how CloudWave’s Sensato Cybersecurity-as-a-Service (CaaS) provides 24×7 eyes-on-glass monitoring and expertise to stop today’s modern attackers. John Gomez shared how CaaS incorporates the ability to comply with best practices, detect attacks, and respond quickly to incidents and threats.
If you couldn’t attend the CaaS webinar, click here for a link to the recording.
CloudWave Launches CloudCare+
Fully-Managed Patching Service for Healthcare
CloudWave is excited to offer a new fully-managed patching service for healthcare.
Research showed that 57% of hospitals that suffered cyberattacks stated that their breaches could have been prevented if they had installed an available patch.
Utilizing the proven CloudCare+ patch maintenance strategy, healthcare enterprises can prevent cyberattacks, performance slowdowns, and regulatory compliance issues.
CloudCare+ solves these challenges with a skilled service team that utilizes a proven process throughout the patching cycle. This enables healthcare IT teams to take a hands-off approach to maintenance while CloudWave keeps the environment compliant and secured against cyber threats.
Advance Authorization Now Available
CloudWave is pleased to offer a new way to streamline how we deliver changes to your OpSus Cloud Services.
Delaying the implementation of service change requests while waiting on a signature can delay addressing small issues that can lead to bigger problems.
CloudWave now provides a way for our cloud customers to mitigate the administrative burden of these requests by allowing key personnel to pre-approve routine change orders.
One signature enables the smooth and timely execution of routine changes and minor updates.
Contact your Customer Success Manager or Sales Director to learn more.
MUSE Peer Group
August 18, 2023
9:00 am – 4:00 pm PT
CloudWave is sponsoring the MUSE Pacific Northwest Community Peer Group event on August 18th in Anacortes, Washington. The event will highlight a number of topics including Cybersecurity, SDOH, Downtime Preparedness, and more, with two featured presentations from MEDITECH.
MEDITECH LIVE 2023
Wednesday, September 20 – Friday, September 22
Mark your calendars, registration for MEDITECH LIVE is now open. You’ll want to register soon for this valuable and interactive conference.
MUN 2023 Annual Conference
Wednesday and Thursday, October 4-5
Crowne Plaza, Liverpool, UK
CloudWave will be participating in the 2023 MEDITECH User Network conference at the Crowne Plaza in Liverpool.
CloudWave is pleased to be participating in the TORCH and NRHA conferences this fall. Please look for our table, and stop by to say hello!
September 25-28 | Kalahari Resort & Convention Center | Round Rock, TX
NRHA Critical Access Hospital Conference
September 27-29 | Kansas City, MO
Join the CloudWave Cybersecurity Insider Program
Sign up today for the Cybersecurity Insider Program to join a community where you can regularly access free healthcare cybersecurity education and get alerted to threat intelligence gathered by our Cybersecurity Operations Center team. You will also have the opportunity to network with your peers to hear about their cybersecurity successes.
A few highlights of the program include:
- Monthly free cybersecurity education – taking place on the last Thursday of every month—NEXT WEBINAR IS THURSDAY, 8/31 at 2 PM ET (see above)
- Ongoing alerts to high-risk cybersecurity threats with recommended actions
- Access to a private YouTube channel (you’ll get immediate access upon program registration)
- Access to a private LinkedIn Group
- Exclusive access to special events
- Annual group Tabletop Simulation
Meet Guy Billingsley
Many CloudWave employees have spent their careers in healthcare IT.
We don’t always see how our co-workers make a difference outside the workplace.
As Project Manager at CloudWave, Guy Billingsley ensures customer implementations and migrations stay on course, within budget, and are completed on time. But in his free time, he uses those same skills to foster and transport pets as part of a community volunteer program. With 16 years in the Air Force, Guy understands what leaving your pet behind when you’re deployed is like.
“Whether you need a safe place for your pet or there’s no room in the local shelter system, we provide a temporary safe place for them,” Guy explained.
Additionally, often pets are being shifted from local, overcrowded shelters to foster homes or forever homes nationwide. In that case, Guy explained, they are “part of a relay-race kind of transport system that moves the pets to their destinations.”
Guy has held several roles in healthcare IT over the last 24 years, including IT Director, Manager of Security & Availability, and Enterprise Solutions Architect. He was also a Senior Enterprise Systems Engineer at CHRISTUS Health, where many other CloudWave employees have worked.
Guy has been married for 40 years to a “wonderful woman” and has two children and four grandchildren.
“They are my primary focus and fill up much of my time.”
What does Guy like most about working in health care?
“Whether serving my nation in the military or providing the IT systems to support the healthcare industry, I believe in helping others and giving back to my community.”